Who we are
Tim Clarke
During his successful career spanning over 30 years in the rail industry, Tim has held senior positions in both the public and private sector. He was Managing Director of Anglia Railways from 1998 until 2004, leading the company to many awards and a nationally recognised level of excellent customer service. In 2004 when rail services were re-franchised in the East of England, Tim was sought after by National Express to lead one of the largest Train Operating Companies in the UK, as Managing Director of 'one' railway.
In 2006 Tim started his own coaching and consultancy business, then, with his colleagues, successfully creating Customer Innovation Ltd.
Tim's belief in the development of people has been a cornerstone of his success in leading businesses through unprecedented periods of change, creating record income growth, building the highest levels of customer satisfaction and delivering groundbreaking changes in industrial relations.
Tim practices as an Executive Coach, is a Chairman of Harwich Haven Authority and a Director of the Suffolk development Agency. He has a degree in business studies and is a Fellow of the Chartered Institute of Logistics and Transport.
Andrew MacPherson
From involvement with the early aspects of rail privatisation, he was at the core of dramatic change in English Channel services in the 1990's; in information technology, seagoing Customer Service including the World's Largest Fast Ferry for Stena Line and the establishment of their Freight Forwarding and Ferry Operations in Continental Europe. After directing RFID developments in airline passenger handling in 2000, he returned to the ferry industry in 2001 to lead Customer Service Change for the P & O Group's Ferry operations on the Western English Channel.
In 2004, he was appointed by the National Express Group as Customer Services Director for the country's first 'supertoc', the largest rail franchise ever created and the prototype of the UK government's new model for rail travel.
Recently he has advised on bids for the East Midlands and successful Cross Country franchises. He is a Companion Member of the Institute of Customer Services, a Director and Chief Executive of the Society of Consumer Affairs Professionals in Europe. He also serves as a non executive Director of the Ipswich Hospital Trust where he chairs the Foundation Trust Steering Committee and Project Board for a new a £26million new PFI Acute, A&E Centre.
View Andrew's Linked in profile
Nick Wilson
A masters graduate of Leicester and Loughborough Universities, specialising in information management, he has over 15 years experience of senior IT management including six years as Group IT Manager for GB Railways Group plc and two with National Express Group. He has had major involvement in numerous rail based IT projects including online season ticket and customer loyalty systems, a GPS train tracking and Customer Information System, and the development of franchise bid work. In his recent work Nick has specialised in identifying ways companies can leverage the internet to make a difference to their business, including leading the development with his colleagues of the award winning Lingubot customer service system for the rail industry.