Strategic Management
The overview of a business shows a continuously changing landscape, but one which, over time, repeats a series of patterns. These can be the introduction of a management initiative affecting part of the business, a major 'cultural change programme' or the so called 'simple' but painful reorganisation. All of these have their separate demands but have have the common need to be designed, managed and driven through to completion – taking your people with you.
We have experienced, developed and managed these programmes in both the private and the public sector. We know what works and has lasting impact. We also know the pitfalls to avoid and what to plan for to make things happen.
We can operate at any level in any size of business and have specific expertise in:
- Change Management extending from Board level to customer
- Cultural Change programmes
- I.T. Strategy
Our current clients include National Rail Enquiries, SOCAP (Society of Consumer Affairs Professionals), Eurostar, Arriva Trains Wales and now Cross Country, Accor Services, the National Express Group and John Laing Plc.
We have recently made contributions to successful bids for the London Overground and Cross Country Rail Franchises, produced one of the first Passengers' Charter to be be awarded a Campaign For plain English Crystal Mark and supplied National Rail Enquiries' first Interactive Virtual Assistant.
CIL welcome the development of strategic partnerships direct with clients or through its associates in the UK and worldwide.