Rail Franchise Bidding
We are proud to have worked with Arriva Trains and MTR on successful bids for Cross Country Trains and London Overground. We offer;
- Interim support in project management and strategic leadership
- Mobilisation intervention including internal/external stakeholder marketing and communication
- Innovation in Customer Service selling propositions
- Organisational Development including employee engagement and incentive programmes
- Service Quality Systems
- Passenger Charters (we were the first to receive a Crystal Mark from the Campaign for Plain English)
- Lost Property management, Passenger Information implementation and a range of IT innovation