January 2009

Message from Tim Clarke

 
Welcome to our first newsletter of 2009.

We are devoting it to some significant announcements from government and regulators regarding website compliance. A dry start to the year perhaps given other challenges in the market place but a subject, I would suggest, can’t be ignored for long!

The UK Government has chosen 2009 as the year in which it will take action against ‘.gov.uk’ sites that do not meet accessibility compliance.

British Standards last month released a draft of their new standard "Web accessibility – Building accessible experiences for disabled people – Code of Practice". This needs to be addressed by anyone interested in robust corporate governance. We have reviewed the key points in an article here.

We also have the publication of the long awaited latest version of the Web Content Accessibility Guidelines.

Customer Innovation Ltd are continuing to offer essential assessment, monitoring and where necessary rewrite packages which will boost your compliance, but read on,,,,,

What’s in it for you? Get in touch to receive a free analysis of the accessibility of your website. Through our associates The Virtual Zone CIL are now able to offer fast, cost effective website scanning and testing services.

We will provide you with a confidential summary assessment of your website and some specific pointers for areas to improve. We’ll also show you how you rate against a competitor of your choice.

The tools we use have been proven globally with FT100 and Fortune 500 organisations. We just add our 50 years of consumer service experience in the U.K. and Europe.

What’s in it for us? We hopefully establish a long term relationship with you; we are able to offer in house guidance and legal services for businesses who wish to improve their website quality and compliance.

Talk to us and look at our website – after another successful year we saw positive outcomes for all our clients and we are confident we can help you.

On behalf of all at Customer Innovation Ltd, Andrew MacPherson, Nick Wilson and myself, our best wishes for a prosperous New Year

Tim Clarke




New British Standard Released


British Standards release draft on their first standard to address website accessibility

A draft British Standard for websites was released for public review and comment on Monday (1/12/2008). BS 8878 "Web accessibility - Building accessible experiences for disabled people - Code of Practice".

The new British Standard will give business owners new guidance for building and maintaining web content that is accessible to disabled people.

Julie Howell, chair of the cross-industry committee responsible for the draft Standard said, "There is an almost universal failure to create web experiences that can be used by disabled people".

The standard not only tackles public websites but also employee intranets and other online applications.

The draft says that the CEO of a business "should ensure that a department or specified role is responsible for the organisation's compliance with BS 8878" and the appointed person or department should also understand how disabled people access and use web content.

The draft explains the business case for accessibility; how to allocate responsibilities within an organisation; the impact of the Disability Discrimination Act; how disabled people use websites; how to choose technologies and how to contract with web developers or vendors of content management systems.

The draft tackles the issue of website testing both with automated tools and using disabled users. Also included is text which can be extracted and used in an organisation's accessibility or procurement statement.

The draft is available from drafts.bsigroup.com/?i=245

Comments are invited until 1st February 2009 and the final Standard is expected to be published in summer 2009.




New website accessibility guidelines


On Thursday 11 December, the 3WC Web Accessibility Initiative (WAI) released its new website accessibility standards WCAG 2.0. Details of the release can be found at www.w3.org/WAI.

These standards replace WCAG 1.0, which were first published in May 1999 and provide an important update to modernise the guidelines.

The WAI say the reason for developing WCAG 2.0 was to create something that applies broadly to more advanced technologies; is easier to use and understand and is more precisely testable with automated testing and human evaluation.

Advice on how to interpret the changes is currently being produced and most of the automated testing technologies will have new versions of their software in test. HiSoftware has already produced updates for WCAG 2.0 in its testing suite and these will be available in the next software update.

For the time being website assessment for compliance to DDA and other legislation is still against the checkpoints set out in WCAG 1.0.




SharePoint Accessibility Addressed


Microsoft in partnership with HiSoftware have released version 2 of their Accessibility Kit for SharePoint (AKS). The kit is now available for download and includes templates to help developers create accessible sites and a replacement text editor to help content authors maintain the site’s accessibility. The Accessibility Kit provides reusable tools and components, as well as documentation and tutorials to ensure that SharePoint provides a basic solution for accessibility.

If you have or are planning a SharePoint Website or Intranet then using the AKS will significantly reduce the time, knowledge and effort required to implement an accessible SharePoint-based site. The latest version of the kit also assists with compliance for the newest standards WCAG 2.0.




Free Website Accessibility Heath Check


Through our partners, Virtual Zone, we are able to offer you a free web accessibility health check which provides a review of the site for DDA compliance and gives pointers on how to deal with any accessibility issues.

Please contact us at enquiries@customer-innovation.com to arrange for your no obligation website review.

Customer Innovation Limited, 19 Silent Street, Ipswich, IP1 1TF
Tel: 01473 288200

E-mail: mailto:enquiries@customer-innovation.com
http://www.customer-innovation.com