We've completed the successful delivery of a Customer Relations System for London Overground in record time and Arriva Cross Country's Service Quality Management mobilisation, so we would like to offer you this update on where Customer Innovation Limited is one year on.

I'm working on the Olympic Javelin project and expanding the Executive Coaching portfolio, Nick Wilson is working on developing Lingubots our Virtual Assistants for several new clients for whom we are sworn to secrecy, Andrew MacPherson has just completed the sixth Service Quality Survey for Arriva Train Wales plus a £26m PFI Accident & Emergency hospital project which he chairs.

Our Service Excellence Management System (SEMS) continues to develop and is supplying data for London Overground; National Rail Enquiries Lingubot (Lisa) continues to be expanded by our associates Virtual Zone and we were recently in Boston, USA on behalf of the Society of Consumer Affairs Professionals, working alongside some very diverse sectors apart from transportation!

What we provide

Change Management extending from the Board room to your customer

• Individual mentoring and team development, workshops, practical long and short term intervention.

Customer Service Measurement Systems

• SEMS, our Service Excellence Management System, a low cost, accessible solution providing desktop opportunities for you to leverage service quality data. More information can be found at www.customer-innovation.com/service-quality.html

Culture Change and communication programmes

• Management, supervisory, frontline development and inspiration

Customer Relations Databases and the Management of your Stakeholder Interface

• We provide systems to maintain multiple simultaneous contacts across a customer facing business

Interactive Virtual Assistants (Lingubots)

• Cost saving real-time automated response to internal and external service enquiries

Lost Property Systems

• A fast cost effective IT solution to a long-standing cost drain in service related businesses.

Rail Franchise Bid Support

• Two out of three of the recent bids CIL supported, have proved successful

IT solutions

• We also provide a full range of IT solutions distinguished by their speed to market, cost effectiveness and impact on the stakeholder. Details of which can be found at www.customer-innovation.com/services.html

Working with

These are all real products and interventions for the real world. Our clients include; Arriva Trains Wales, Cross Country Trains, the Department for Transport, Eurostar, London Overground and the Society of Consumer Affairs International

We were formed to supply integrated service and information technology products and service to the service and retail sectors. We share a passion to really make a difference to the customer experience and impact positively on your brand.

CIL are

Don't hesitate to contact any of us for a confidential discussion or go to www.customer-innovation.com

Customer Innovation Limited, 19 Silent Street, Ipswich, IP1 1TF
Tel: 01473 288200

E-mail: mailto:enquiries@customer-innovation.com
http://www.customer-innovation.com