®Lost IT
Re-uniting passengers with their lost luggage – a rail industry challenge – the solution.
®Lost IT is a complete online lost property management system that allows you to manage your entire lost property service with a click of a mouse.
Already in use by leading transport operators, ®Lost IT has already reunited thousands of passengers across the UK with their lost property.
As a fully managed service ®Lost IT can be seamlessly integrated into your website with no technical effort from your side. Within days your website will enable users to register lost items, provide your personnel with the tools to log found items and provide lost property managers with powerful matching technology.
How can ®Lost IT help you?
- Automate the entire registration and recovery process
- Improve passenger satisfaction and positive referral
- Speed up the recovery process
- Reduce the effort in managing the service
- Create a revenue stream from successful recovery
- Report on performance
"This is exactly the type of service that we would like to see every train operator delivering to their passengers – this system takes a negative situation and converts it into an empowering and positive customer experience".
Guy Dangerfield, Passenger Link Manager, Passenger Focus
"This product has resulted in a 65% increase in passenger feedback, a 40% increase in the number of items recovered and a 30% increase in lost property revenue. We are delighted with the results!"
Lost Property Manager
Key features of the fully managed ®Lost IT service
- Project management and technical setup
- Design customised to your brand
- Site licence for up to 20 users
- Mobile access version
- Full administrator and user management
- Complete audit trail and version control
- Enterprise-class Microsoft .Net architecture
- Dedicated, secure, robust hosting
- Dedicated account and technical support
- Ongoing upgrade path
All of this is available for a monthly fee with a low start up cost.
Measuring results
®Lost IT delivers you with a comprehensive reporting module that allows you to measure success. From type of property lost to tracking numbers of items, found, lost and claimed against previous periods to being able to export reports into Microsoft Excel files, ®Lost IT puts you in control.
Easy integration
Integrating ®Lost IT into your own web infrastructure could not be easier. We have designed ®Lost IT so that it can be customised to your company's brand by our team in a matter of days. Once complete activating ®Lost IT is as simple as adding a link to your website.
Open, scalable, enterprise class technical architecture
The ®Lost IT application has been developed using our ISO 9001 methodology and using an open technical architecture using Microsoft .Net. Data is stored in a Microsoft SQL Server database.
Usable and accessible design
®Lost IT has been developed to meet the highest possible Disability standards and been designed to be as easy-to-use as possible.
Mobile and PDA access
Our research has shown that the faster an item is registered lost the higher the chance of recovery. To support this fact ®Lost IT has been designed so that it can be used on any Mobile phone and Portable device.
Continual upgrade path
We have committed to an ongoing program of enhancements. As a subscriber to ®Lost IT you will automatically benefit from these at no extra cost.
To arrange a demonstration of ®Lost IT call Nick Wilson at Customer Innovation Ltd on 01473 693916.
®Lost IT is a wholly owned trademark of Customer Innovation Ltd. Marketed by Customer Innovation and Virtual Zone Ltd.